Refund policy

 

1. Overview At Ur Mobile, we are committed to providing you with high-quality mobile accessories, speakers, headphones, and gadgets. This Cancellation and Refund Policy focuses solely on the guidelines and procedures for canceling orders and processing refunds.

2. Cancellation Timeframe

  • Within 24 Hours: Orders can be canceled within 24 hours of placing the order without any cancellation charges.

  • After 24 Hours: After the initial 24-hour window, the cancellation will be subject to approval and may be accompanied by cancellation fees or conditions based on the current status of the order.

3. How to Cancel an Order To cancel an order, customers must:

  • Reach out to our Customer Service Team at +91 8384980112 with your order details.

  • While not mandatory, providing a valid reason for cancellation helps us improve our service and may expedite the process.

4. Cancellation Charges

  • Before Shipping (Within 24 hours): No charges will be applied.

  • After Shipping: Once an order has been shipped or delivered, it cannot be canceled. Customers are advised to refer to our damaged product return section below, as we generally follow a no-return policy for non-defective items.

5. Refunds

  • Processing Time: Upon approval of the cancellation, refunds will be processed within 5-7 business days to the original payment method used during the purchase.

  • Non-Approval: If a cancellation is not approved due to specific conditions (e.g., the item has already been dispatched), the customer will be duly informed.

  • Note: Once an order has been shipped or delivered and is beyond the cancellation window, no refunds will be issued unless the product is damaged upon arrival.

6. Damaged Product Returns

  • Notification: If you receive a damaged, defective, or incorrect product (e.g., broken screen guard, malfunctioning speaker), please notify us within 48 hours of receipt.

  • Proof of Damage: Provide clear photos or videos showcasing the damage/defect, along with the order details, to our Customer Service Team via WhatsApp or message at +91 8384980112.

  • Resolution: Upon verification, we will arrange for a return or replacement of the damaged product at no additional cost to you.

  • Packaging: Please retain all original packaging, including the box, manuals, and accessories, to facilitate the return process.

7. Changes to this Policy Ur Mobile retains the right to modify or update this Cancellation and Refund Policy at its discretion. Any revisions will be prominently displayed on our website/platform, and it remains the customer's responsibility to stay informed about any changes.

8. Contact Us For queries or clarifications regarding our Cancellation and Refund Policy, please contact our Customer Service Team at: Mobile: +91 8384980112

By making a purchase at Ur Mobile, customers acknowledge and agree to adhere to this Cancellation and Refund Policy. We appreciate your trust and understanding.